Job Description
Join TechFlow Solutions as a Senior IT Support Specialist in our vibrant Portland office! We're a cutting-edge tech firm revolutionizing cloud infrastructure for Fortune 500 clients. Our collaborative team thrives on innovation, and we're seeking a dedicated professional to deliver exceptional technical support while driving our IT operations forward. Enjoy competitive compensation, comprehensive health benefits, and opportunities for career growth in one of America's most dynamic tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Lead hardware/software deployment projects with zero-downtime implementation
- Develop automation scripts using PowerShell/Python to streamline support workflows
- Document IT procedures and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP) and security protocols
- Experience with ServiceNow ticketing system and ITIL framework
- Strong written/verbal communication skills for cross-departmental collaboration
- Ability to manage high-priority incidents with SLA adherence