Job Description
Join InnovateTech Solutions as a pivotal IT Support Specialist in Tulsa, OK! We're a cutting-edge tech firm seeking a dedicated professional to maintain our digital infrastructure and empower our team. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Help us deliver exceptional IT services while advancing your career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud services (Azure/O365)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain comprehensive knowledge base
- Train staff on new technologies and security best practices
- Collaborate with vendors for system upgrades and maintenance
- Monitor system performance and optimize operational efficiency
Qualifications
- 3+ years in IT support with enterprise environment experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows Server, Linux, and virtualization (VMware)
- Strong understanding of TCP/IP networking and security principles
- Excellent troubleshooting skills with diagnostic tools (Wireshark, etc.)
- Bachelor's degree in Computer Science or related field preferred
- Experience with ITSM tools (ServiceNow, Jira)
- Ability to lift 50lbs and work flexible hours on-call rotation