Job Description
Join TechFlow Solutions as a Senior IT Support Specialist in Detroit's thriving tech corridor. We're seeking a dynamic professional to empower our team through cutting-edge infrastructure and exceptional service. Enjoy competitive benefits, professional development opportunities, and a collaborative culture focused on innovation. Help us redefine IT excellence while advancing your career in Michigan's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across hybrid work environments
- Manage Windows Server infrastructure, Active Directory, and cloud services (Azure/O365)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Lead hardware/software deployments and lifecycle management
- Document IT processes and create knowledge base articles
- Collaborate with vendors for equipment procurement and service agreements
- Mentor junior support staff and optimize ticket resolution workflows
Qualifications
- 5+ years of enterprise IT support experience with Windows Server administration
- CompTIA Security+ or equivalent certification required
- Expertise in Active Directory, Group Policy, and SCCM
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with cloud migration and hybrid infrastructure
- Excellent communication and problem-solving abilities
- Ability to lift 30lbs and work flexible on-call schedules