Job Description
Join our dynamic IT team at CyberSecure Solutions Inc. and become the backbone of our digital infrastructure in El Paso. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll work in a collaborative environment where your problem-solving skills directly impact business continuity and user satisfaction. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a city with a thriving tech sector.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Implement and manage network security protocols including VPNs, firewalls, and endpoint protection
- Provide Tier 2-3 support for cloud services (Azure, Office 365) and virtualization platforms
- Document technical procedures and maintain updated knowledge base articles
- Lead hardware/software deployment projects including imaging and asset management
- Train end-users on cybersecurity best practices and system utilization
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- 3+ years of hands-on IT support experience with enterprise systems
- CompTIA Security+ and Network+ certifications (or equivalent)
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong understanding of TCP/IP networking and network troubleshooting
- Experience with ticketing systems (ServiceNow, Jira) and ITIL framework
- Ability to prioritize tasks in high-pressure environments
- Bilingual (English/Spanish) communication skills required
- Valid Texas driver's license for occasional on-site client visits