Job Description
Join our dynamic IT team in Miami and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. You'll work in a fast-paced environment where innovation meets reliability, with opportunities to advance your career while solving complex challenges. Enjoy competitive benefits, professional development programs, and a culture that values your expertise.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Manage Active Directory, user accounts, and system permissions
- Deploy and configure workstations, laptops, and mobile devices
- Monitor network performance and troubleshoot connectivity issues
- Implement security protocols and maintain compliance standards
- Document IT procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Strong knowledge of Azure AD, Office 365, and cloud services
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service skills
- Ability to prioritize tasks in high-pressure situations
- Bachelor's degree in IT or related field preferred