Job Description
Join Omaha's fastest-growing tech firm as our next IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic office environment. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Nebraska's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud service integrations
- Deploy and maintain endpoint security solutions across 150+ devices
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service contracts
- Support office IT infrastructure including printers, AV systems, and conference rooms
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent practical experience
- Proficiency in Active Directory, O365, and endpoint management tools
- Strong troubleshooting skills for hardware, network, and application issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (Service Desk preferred)
- Valid driver's license for occasional off-site support