Job Description
Join our dynamic team at TechForward Solutions as an IT Support Specialist in Oakland! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. You'll be the go-to expert for troubleshooting, system optimization, and ensuring seamless operations across our growing organization. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to work with cutting-edge technology in the heart of the Bay Area.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and mobile devices
- Manage Active Directory, user accounts, and access permissions
- Implement cybersecurity protocols and conduct security audits
- Deploy and maintain cloud infrastructure (Azure/O365)
- Create and maintain technical documentation and SOPs
- Provide remote and on-site technical support to 100+ users
- Collaborate with vendors for hardware/software procurement
- Monitor network performance and optimize system configurations
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent technical degree
- Expert proficiency in Windows 10/11, macOS, and mobile OS troubleshooting
- Strong knowledge of Active Directory, Group Policy, and endpoint security
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent communication skills and customer service aptitude
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Valid California driver's license for occasional site visits