Job Description
Join InnovateTech Solutions as a key member of our dynamic IT Support team in Raleigh, NC! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you thrive solving complex technical challenges and enjoy empowering users through seamless technology experiences, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Windows/Mac environments including Active Directory, Azure AD, and cloud services
- Diagnose and resolve escalated IT incidents using ticketing systems (ServiceNow/Jira)
- Implement security protocols and ensure compliance with data protection standards
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware/software procurement and maintenance
- Support office IT infrastructure including AV systems and network configurations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of networking (TCP/IP, VPN, DNS, DHCP) and cloud services (AWS/Azure)
- Certifications required: CompTIA A+, Network+, or equivalent
- Experience with ITSM tools and ITIL methodologies
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks in fast-paced settings