Job Description
Join our dynamic IT team in Boston's innovation hub! We're seeking a Senior IT Support Specialist to deliver exceptional technical solutions to our growing client base. This hybrid role combines hands-on troubleshooting with strategic infrastructure optimization. Work with cutting-edge technologies in a collaborative environment that values continuous learning and career growth. Enjoy competitive benefits, professional development stipends, and the opportunity to shape our IT roadmap.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols including MFA, endpoint protection, and network security
- Deploy and maintain virtualization platforms (VMware/Hyper-V)
- Document SOPs and knowledge base articles for team scalability
- Lead IT projects including hardware refresh cycles and system migrations
- Provide Level 2/3 support escalation for critical incidents
Qualifications
- 5+ years in enterprise IT support with 3+ years in hybrid environments
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in SCCM, Intune, and PowerShell scripting
- Strong background in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or Jira ticket management systems
- Excellent communication skills with ability to train non-technical staff
- BS in Computer Science or equivalent technical certification
- Valid Massachusetts driver's license for occasional on-site visits