Job Description
Join our dynamic IT team in the heart of Washington DC! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our government and private sector clients. You'll be the go-to expert for troubleshooting, system optimization, and maintaining our cutting-edge infrastructure. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the nation's capital.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud-based applications
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Lead disaster recovery and business continuity planning
- Train end-users on new technologies and best practices
Qualifications
- 5+ years of progressive IT support experience with Windows/macOS environments
- Expert-level knowledge of networking (TCP/IP, DNS, DHCP) and virtualization
- CompTIA Security+ or equivalent cybersecurity certification
- Experience with ServiceNow or ITSM platforms
- Strong problem-solving skills with ability to diagnose complex issues
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duty