Job Description
Join our innovative team at TechNova Solutions, where cutting-edge technology meets exceptional user support. We're seeking a passionate Senior IT Support Specialist to become the backbone of our operations in the heart of San Francisco. This role offers the opportunity to work with Fortune 500 clients in a collaborative, fast-paced environment while advancing your career in enterprise IT infrastructure. Enjoy competitive benefits, professional development stipends, and the chance to shape our IT support strategy.
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users across Windows/macOS environments
- Manage Active Directory, Azure AD, and Intune deployments for hybrid workforce
- Lead complex hardware/software troubleshooting including network printers, AV systems, and cloud applications
- Document SOPs and knowledge base articles to streamline support workflows
- Collaborate with security team on vulnerability patching and endpoint management
- Mentor junior support staff and conduct quarterly IT training sessions
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Expertise in SCCM, Jamf Pro, and enterprise-level ticketing systems (ServiceNow)
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification required
- Strong proficiency in PowerShell scripting and automation tools
- Proven experience with VoIP systems (Teams/Zoom) and cloud infrastructure
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders