Job Description
Join our dynamic team as an IT Support Specialist in Colorado Springs! We're seeking a tech-savvy professional to deliver exceptional technical support and maintain our digital infrastructure. You'll be the hero behind the scenes, ensuring seamless operations for our growing client base. If you're passionate about problem-solving and thrive in a collaborative environment, this is your opportunity to shine!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy, configure, and maintain desktops, laptops, and mobile devices
- Manage Active Directory, Office 365, and cloud-based systems
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors and external service providers
- Implement security protocols and ensure compliance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11 and macOS environments
- Experience with ticketing systems (ServiceNow preferred)
- Strong knowledge of networking fundamentals and cloud services
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks