Job Description
Join Coastal Tech Solutions, a leading IT services provider in Virginia Beach, and become a vital part of our dynamic team! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse clientele. Enjoy competitive benefits, growth opportunities, and a collaborative work environment in the heart of coastal Virginia.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage help desk tickets via ServiceNow with 95% resolution SLA adherence
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Execute endpoint security protocols and patch management across 500+ devices
- Provide on-site and remote technical support for Microsoft 365 and cloud services
- Document technical procedures and maintain updated knowledge base articles
- Collaborate with cybersecurity team on vulnerability assessments and remediation
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent industry certifications required
- Proficiency in Active Directory, Azure AD, and Intune endpoint management
- Strong understanding of TCP/IP networking and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Excellent problem-solving skills with customer-focused communication abilities
- Valid Virginia driver's license for occasional on-site client visits