Job Description
Join our dynamic IT team in Charlotte, NC as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure. Enjoy competitive benefits, hybrid work flexibility, and growth opportunities in one of America's fastest-growing tech hubs. Immediate openings available!
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Deploy and manage cloud solutions including Microsoft 365 and Azure AD
- Execute network security protocols and vulnerability assessments
- Lead hardware/software lifecycle management and asset inventory
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Mentor junior technicians and conduct user training sessions
Qualifications
- 3+ years enterprise IT support experience with Windows 10/11
- CompTIA Security+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Experience with ServiceNow or ITSM platforms
- Strong analytical skills for complex troubleshooting
- Excellent communication abilities for cross-departmental collaboration
- Valid NC driver's license for occasional on-site visits
- Bachelor's degree in IT or related field preferred