Job Description
Join our dynamic IT team at TechSolutions Pro and become the backbone of our Phoenix operations! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 150+ employees across our growing organization. You'll troubleshoot complex hardware/software issues, optimize network performance, and drive digital transformation initiatives. Enjoy a collaborative environment with cutting-edge technology, professional development stipends, and comprehensive benefits including health insurance and 401(k) matching.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, cloud applications, and mobile devices
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Deploy and maintain IT infrastructure including servers, storage systems, and network hardware
- Create and document SOPs for disaster recovery, data backup, and security compliance
- Collaborate with vendors for hardware procurement and software licensing
- Mentor junior technicians and lead IT improvement projects
- Monitor system health using tools like SolarWinds and ServiceNow
Qualifications
- 3+ years of enterprise IT support experience with Windows Server administration
- CompTIA Security+ and Network+ certifications required
- Proficiency in Azure AD, Intune, and Microsoft 365 administration
- Strong scripting skills (PowerShell/Python) for automation
- Experience with ticketing systems (ServiceNow preferred)
- Excellent problem-solving skills with customer-centric mindset
- Ability to lift 30lbs for equipment maintenance tasks