Job Description
Join our dynamic team as an IT Support Specialist in Fresno! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the go-to expert for resolving technical issues, optimizing system performance, and ensuring seamless IT operations. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Manage user accounts, permissions, and active directory administration
- Deploy and configure network infrastructure including routers/firewalls
- Provide remote/on-site technical support for 100+ employees
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and data protection measures
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Excellent communication and customer service abilities
- Ability to lift 20lbs for equipment maintenance
- Valid California driver's license for on-site support