Job Description
Join our dynamic IT team in Sacramento as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow with SLA adherence
- Deploy and configure Windows 10/11 workstations and mobile devices
- Administer Active Directory, Azure AD, and O365 environments
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware procurement and maintenance
- Conduct security awareness training for end-users
Qualifications
- 3+ years in desktop/server support with Windows environments
- CompTIA A+/Network+ or equivalent certifications
- Experience with Microsoft 365 administration and Azure AD
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance
- Basic knowledge of cybersecurity best practices
- Valid California driver's license for occasional site visits