Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Tucson! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge infrastructure. This hybrid role combines on-site troubleshooting with remote collaboration in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 200+ endpoints
- Deploy and manage Windows/macOS systems, Active Directory, and cloud services (Azure/O365)
- Execute cybersecurity protocols including endpoint protection, patch management, and access controls
- Document SOPs and knowledge base articles to streamline support workflows
- Collaborate with vendors for equipment procurement and service level agreement management
- Mentor junior technicians and conduct user training on emerging technologies
Qualifications
- 3+ years experience in enterprise IT support with Windows Server administration
- CompTIA Security+ and Network+ certifications (or equivalent)
- Expert troubleshooting skills for hardware failures, software conflicts, and network connectivity
- Proficiency in PowerShell scripting and automation tools
- Strong communication skills for cross-departmental collaboration
- Experience with ServiceNow or Jira ticketing systems
- Bachelor's degree in Computer Science or related field preferred