Job Description
Join CyberTech Solutions, a leading cybersecurity firm transforming digital infrastructure for Fortune 500 clients. We're seeking a passionate IT Support Specialist to empower our Baltimore team with seamless technology operations. As a key member of our IT department, you'll bridge the gap between complex systems and end-user needs, driving innovation while maintaining robust security protocols. Enjoy hybrid work flexibility, cutting-edge training, and career advancement in a collaborative environment.
Responsibilities
- Deploy, configure, and maintain Windows/macOS workstations and enterprise applications
- Diagnose and resolve hardware/software issues via remote and onsite support
- Manage Active Directory, user accounts, and permission structures
- Implement cybersecurity best practices including MFA and endpoint protection
- Document SOPs and maintain IT asset inventory systems
- Collaborate with vendors for hardware procurement and service contracts
- Provide tier-2 support for network infrastructure (VPN, routers, switches)
Qualifications
- 3+ years in enterprise IT support with Windows/macOS environments
- CompTIA A+/Network+ or equivalent industry certification required
- Expertise in Active Directory, SCCM, and Intune management
- Experience with ticketing systems (ServiceNow/Jira)
- Strong knowledge of cybersecurity frameworks (NIST, CIS)
- Ability to lift 30lbs and travel between offices (25% travel)
- Bachelor's in IT/Computer Science or equivalent experience