Job Description
Join our dynamic IT team as an IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering the perfect blend of hands-on experience and digital collaboration. You'll work with cutting-edge technology while supporting diverse industries across Wisconsin.
We offer competitive benefits including health insurance, 401(k) matching, and professional development stipends. Our collaborative culture values innovation and work-life balance, making us a top choice for IT professionals in the Milwaukee area.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows 10/11 enterprise environments and Active Directory
- Deploy and configure cloud solutions including Microsoft 365 and Azure
- Document IT procedures and maintain comprehensive knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Conduct cybersecurity training sessions for staff
- Monitor system health and proactively address potential infrastructure risks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication skills and customer service orientation
- Ability to lift 50lbs and work flexible hours including occasional on-call duties