Job Description
Join NexusTech Solutions, a leading IT infrastructure provider in the Bay Area, as our next IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional support to our diverse client base in Oakland's thriving business ecosystem. This hybrid role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, cloud services (Azure/O365), and endpoint security protocols
- Deploy and maintain Windows/macOS workstations and mobile devices
- Document IT procedures and maintain accurate asset inventory
- Collaborate with vendors for escalations and service improvements
- Train staff on cybersecurity best practices and new technologies
- Monitor system health and proactively address performance issues
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent industry certification required
- Proficiency in Active Directory, Group Policy, and SCCM/Intune
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills and customer service orientation
- Bachelor's degree in IT or related field preferred