Job Description
Join our dynamic IT team as an IT Support Specialist in Tulsa! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. This hybrid role combines on-site troubleshooting at our downtown Tulsa office with remote assistance opportunities. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation.
Why TechSolutions? We pride ourselves on cutting-edge technology, professional development programs, and a culture that values work-life balance. Your role will directly impact our mission to empower businesses through seamless IT infrastructure.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve helpdesk tickets using ServiceNow platform
- Deploy and maintain Windows 10/11 endpoints, Office 365, and cloud applications
- Conduct cybersecurity awareness training and implement security protocols
- Collaborate with vendors for hardware procurement and maintenance
- Document IT processes and create knowledge base articles
- Support office AV systems and video conferencing infrastructure
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure and Active Directory administration
- Strong troubleshooting skills for Windows/Linux systems
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Excellent communication and customer service abilities
- Valid Oklahoma driver's license for occasional site visits