Job Description
Join TechFlow Solutions' award-winning IT team as we revolutionize digital experiences for Fortune 500 clients in Arlington's thriving tech corridor. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical service while driving innovation in a hybrid work environment. Enjoy competitive benefits, professional development stipends, and the opportunity to shape our next-gen IT infrastructure.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Lead hardware/software deployment projects with zero-downtime methodologies
- Develop automation scripts using PowerShell/Python for operational efficiency
- Conduct security audits and implement NIST compliance protocols
- Mentor junior technicians and create knowledge base documentation
- Collaborate with cross-functional teams on system integrations
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ and AWS/Azure certifications required
- Expertise in SCCM, Intune, and endpoint management solutions
- Experience with ServiceNow ITSM and ticket lifecycle management
- Strong scripting skills (PowerShell/Python) for automation
- CCNA or equivalent networking certification preferred
- Ability to lift 30lbs for equipment installations
- Excellent communication skills with technical/non-technical stakeholders