Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Wichita, KS! We're seeking a tech-savvy professional to deliver exceptional technical support to 200+ employees. You'll troubleshoot hardware/software issues, optimize network performance, and implement cybersecurity best practices. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, Teams)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document IT procedures and create knowledge base articles
- Train employees on cybersecurity best practices
- Collaborate with vendors for hardware/software procurement
Qualifications
- 5+ years of IT support experience with Windows/macOS
- CompTIA Security+ or equivalent certification
- Expertise in Active Directory, Azure AD, and O365
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or ITSM tools
- CCNA or Network+ certification preferred
- Ability to lift 30lbs for equipment maintenance