Job Description
Join our award-winning IT team as a Senior IT Support Specialist in the vibrant heart of New Orleans! We're seeking a technically skilled professional to deliver exceptional technical support to our diverse client base. You'll be the backbone of our operations, ensuring seamless technology experiences across our growing organization. If you're passionate about solving complex technical challenges and thrive in a collaborative, fast-paced environment, this is your opportunity to make a significant impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex IT issues including Active Directory, VPN, and cloud services
- Deploy and maintain Windows 10/11 enterprise environments
- Collaborate with cross-functional teams on system upgrades and security protocols
- Document technical procedures and maintain knowledge base articles
- Lead IT projects including hardware refreshes and software migrations
- Maintain compliance with cybersecurity best practices and company policies
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- Expert knowledge of Windows OS, Active Directory, and Microsoft 365
- CompTIA A+, Network+, or Security+ certification required
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong troubleshooting skills for hardware, network, and software issues
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- Valid Louisiana driver's license for occasional on-site support