Job Description
Join our dynamic IT team as an IT Support Specialist and become the backbone of our technology infrastructure. We're seeking a dedicated professional to deliver exceptional technical support to our growing team, ensuring seamless operations and cutting-edge solutions. At TechSolutions Inc., we invest in your growth with continuous training, competitive benefits, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain security protocols including endpoint protection
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support AV systems and conference room technology
- Conduct employee training on IT best practices
Qualifications
- 3+ years in enterprise IT support with A+/Network+ certifications
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Hands-on experience with Active Directory, Azure AD, and Intune
- Strong scripting skills (PowerShell/Bash)
- ITIL Foundation certification preferred
- Experience with ServiceNow or Jira ticketing systems
- Ability to work independently and prioritize critical incidents
- Excellent communication and customer service skills