Job Description
Join our dynamic team as a Senior IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career advancement in the heart of Oklahoma's tech hub. Our comprehensive benefits package includes health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across Windows and macOS environments
- Diagnose and resolve complex system issues with minimal disruption to business operations
- Deploy and maintain IT infrastructure including servers, workstations, and cloud services
- Create and update technical documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Conduct regular system audits and implement security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong troubleshooting skills with hardware, networking, and cloud platforms
- Excellent customer service and communication abilities
- Experience with Service Desk ticketing systems (e.g., Jira, Zendesk)
- Ability to manage multiple priorities in a fast-paced setting