Job Description
Join our innovative team as an IT Support Specialist in the heart of Atlanta! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This hybrid role combines on-site troubleshooting in our Buckhead office with remote support across the Southeast. You'll be the go-to expert for resolving technical challenges, implementing cybersecurity best practices, and optimizing digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Atlanta's thriving tech ecosystem.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain cybersecurity protocols including endpoint protection and VPNs
- Collaborate with vendors for hardware procurement and system integrations
- Create and maintain technical documentation and SOPs
- Train staff on digital tools and security best practices
- Monitor system health and proactively address performance issues
- Support office moves and technology deployments
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Windows Server administration and PowerShell scripting
- Strong knowledge of cloud platforms (Azure/O365) and SaaS applications
- Experience with ticketing systems (ServiceNow/Jira) and ITIL methodologies
- Excellent troubleshooting skills for complex hardware/software issues
- Cybersecurity awareness and incident response experience
- Ability to work independently and prioritize tasks in fast-paced environments