Job Description
Join Coastal Tech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech ecosystem. We're seeking a passionate problem-solver to deliver exceptional technical support across 500+ endpoints in our Virginia Beach headquarters. This hybrid role combines hands-on hardware/software troubleshooting with strategic infrastructure optimization. Enjoy competitive benefits including professional development stipends, flexible scheduling, and collaborative team culture in a waterfront-adjacent office.
Responsibilities
- Manage enterprise-level endpoint support including Windows/macOS, mobile devices, and peripherals
- Diagnose and resolve network connectivity issues using Cisco Meraki and Palo Alto systems
- Implement and maintain Active Directory, Office 365, and Intune configurations
- Lead incident response for security events and disaster recovery scenarios
- Document SOPs in ServiceNow and contribute to knowledge base improvements
- Train staff on cybersecurity best practices and new technology deployments
- Collaborate with vendors on hardware/software lifecycle management
Qualifications
- 3+ years enterprise IT support experience with Windows Server 2019/2022
- CompTIA Security+ or equivalent cybersecurity certification
- Expertise in SCCM deployment and PowerShell automation
- Strong understanding of TCP/IP, VLANs, and VPN technologies
- Experience with ServiceNow ticketing and ITIL processes
- Ability to lift 50lbs and work in rack environments
- Excellent written/verbal communication skills
- Microsoft 365 administration experience required