Job Description
Join our cutting-edge IT team in Mesa, AZ! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical solutions to our dynamic workforce. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to shape our digital infrastructure.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and maintain network hardware including switches, firewalls, and access points
- Lead hardware/software lifecycle management and security compliance initiatives
- Document SOPs and create knowledge base articles for internal team
- Collaborate with vendors on service level agreements and vendor management
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- CompTIA A+, Network+, and Security+ certifications required
- Experience with SCCM, Intune, and endpoint management tools
- Strong knowledge of Azure AD and cloud services
- Excellent communication skills with ability to train non-technical staff
- Bachelor's degree in IT or related field preferred