Job Description
Join our dynamic team as an IT Support Specialist in Raleigh's thriving tech hub! We're seeking a proactive problem-solver to deliver exceptional technical support to our growing client base. This hybrid role combines hands-on troubleshooting with remote assistance, offering a competitive salary package and opportunities for professional growth. Work with cutting-edge technologies while making a tangible impact on business operations.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage Active Directory, Office 365, and cloud-based systems
- Document IT procedures and maintain accurate asset inventory
- Collaborate with cybersecurity team on incident response
- Train end-users on technology best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Strong knowledge of Azure AD and cloud infrastructure
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service skills
- Ability to prioritize tasks in fast-paced environments
- Valid North Carolina driver's license for on-site support