Job Description
Join our award-winning IT team in Colorado Springs and become the backbone of our organization's digital transformation! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical solutions to 500+ users across 3 locations. You'll work in a modern, collaborative environment with cutting-edge technology while enjoying Colorado's stunning outdoor lifestyle. Our team values innovation, work-life balance, and professional growth – with opportunities for certifications and career advancement.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime
- Deploy and maintain endpoint security solutions including EDR and MDM
- Lead IT projects including hardware refresh cycles and software migrations
- Create and maintain technical documentation and SOPs
- Collaborate with vendors and manage service-level agreements
Qualifications
- 5+ years of IT support experience with Windows 10/11 and enterprise environments
- CompTIA Security+ or equivalent certification required
- Expert knowledge of Microsoft 365 and Azure cloud services
- Experience with Service Desk tools (ServiceNow, Jira) and ticket management
- Strong troubleshooting skills for network connectivity issues
- Ability to lift 50lbs and work occasional off-hours for maintenance