Job Description
Join our dynamic team as an IT Support Specialist in sunny Long Beach, CA! We're seeking a tech-savvy professional to provide exceptional user support and maintain our cutting-edge IT infrastructure. Enjoy competitive benefits, growth opportunities, and a collaborative work environment in one of California's most vibrant coastal cities.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, Office 365, and cloud-based systems
- Implement cybersecurity protocols and vulnerability assessments
- Provide on-site and remote technical support to staff
- Document IT procedures and maintain knowledge base
- Coordinate with vendors for equipment procurement/maintenance
- Train employees on digital tools and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Windows 10/11 and macOS environments
- Strong knowledge of Azure AD and Microsoft 365
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs and work flexible hours