Job Description
Join our cutting-edge IT team in Sacramento as an IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic organization. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in California's capital.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct user training on new technologies
- Monitor system performance and proactively resolve issues
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Linux
- Experience with Microsoft 365 and Azure services
- Strong understanding of TCP/IP networking principles
- Excellent troubleshooting and communication skills
- Ability to lift 50lbs for equipment maintenance