Job Description
Join our dynamic IT team in Kansas City, MO! TechSolutions KC is seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll bridge technology and business needs in a fast-paced environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud-based systems administration
- Deploy and maintain endpoint security solutions across 500+ devices
- Collaborate with vendors for hardware procurement and warranty management
- Create and maintain technical documentation and SOPs
- Lead cross-functional IT projects including system migrations
- Mentor junior support staff and provide escalation support
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ and Network+ certifications required
- Proficiency in Windows Server administration (2016/2019)
- Strong knowledge of Azure AD and Intune MDM
- Experience with ticketing systems (ServiceNow preferred)
- Excellent written and verbal communication skills
- Ability to manage multiple priorities with minimal supervision