Job Description
Join our award-winning IT team at Central Valley Tech Solutions, where innovation meets community impact. We're seeking a passionate Senior IT Support Specialist to empower our clients' digital transformation journey. With hybrid work options and cutting-edge technology, you'll play a pivotal role in maintaining operational excellence for Fresno's growing tech sector. Enjoy competitive benefits, professional development stipends, and the chance to work with Fortune 500 clients while making a local difference.
Responsibilities
- Provide Tier 2-3 technical support for 500+ endpoints including Windows/macOS systems, VoIP, and cloud infrastructure
- Manage Active Directory, O365, and VPN configurations with 99.9% uptime SLA
- Lead cybersecurity initiatives including vulnerability assessments and patch management
- Document IT processes and create knowledge base articles for 50+ internal stakeholders
- Collaborate with vendors to resolve complex hardware/network issues
- Mentor junior technicians and implement training programs
- Support major IT projects including system migrations and security audits
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Administrator
- Expertise in SCCM, Intune, and Azure AD management
- Strong troubleshooting skills for network issues (Cisco/Juniper)
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional client site visits
- BS in Computer Science or related field preferred