Job Description
Join NexusTech Solutions as a Senior IT Support Specialist in the heart of Los Angeles! We're a cutting-edge tech firm revolutionizing digital infrastructure for Fortune 500 clients. This hybrid role combines remote flexibility with our vibrant downtown office culture. You'll be part of a dynamic team supporting 500+ users across 3 states with state-of-the-art tools and a $15M annual tech budget. Enjoy comprehensive benefits including equity, unlimited PTO, and a $3,000 annual learning stipend.
Responsibilities
- Provide Tier 3 technical support for Windows/macOS systems, networking hardware, and cloud infrastructure
- Lead incident management using ServiceNow and Jira with SLA-driven resolution
- Manage Active Directory, Azure AD, and GSuite enterprise environments
- Deploy and troubleshoot VoIP systems (Cisco/Skype for Business)
- Develop automation scripts using PowerShell/Python for operational efficiency
- Conduct security audits and implement endpoint protection protocols
- Mentor junior technicians and document SOPs in Confluence
Qualifications
- 5+ years in enterprise IT support with 3+ years in leadership role
- Expert-level certifications: CompTIA Security+, CCNA, or Azure AZ-900
- Proficiency in SCCM, Intune, and MDM solutions
- Experience with VMware ESXi and Hyper-V virtualization
- Strong knowledge of NIST cybersecurity frameworks
- Bachelor's degree in Computer Science or equivalent experience
- Excellent written communication for technical documentation