Job Description
Join our dynamic IT team at NexusTech Solutions, a leading technology innovator in Manhattan's Financial District. We're seeking a dedicated Senior IT Support Specialist to empower our 500+ employees with seamless technical solutions. As a critical member of our infrastructure team, you'll shape our digital workplace experience while working in our state-of-the-art office overlooking the Empire State Building. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values technical excellence.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud service integrations with zero-trust architecture
- Lead endpoint management initiatives including mobile device deployment and security patching
- Collaborate with cybersecurity team on vulnerability remediation and compliance protocols
- Document technical procedures and create knowledge base articles for self-service support
- Coordinate vendor relationships for hardware procurement and service level agreements
- Mentor junior support staff and optimize IT service management workflows
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11 deployment, SCCM, and Intune management
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications required
- Proven experience with ServiceNow ITSM and Jira ticket management systems
- Strong understanding of TCP/IP networking, DNS, and VPN technologies
- Exceptional troubleshooting skills with hardware diagnostics and software debugging
- Ability to communicate complex technical concepts to non-technical stakeholders