Job Description
Join our dynamic IT team in Milwaukee and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical support across our organization. This critical role requires a problem-solver who thrives in fast-paced environments and is committed to maintaining seamless operations. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow with an innovative tech leader.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions (Antivirus, EDR)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service management
- Implement system patches and security updates
- Support audiovisual equipment and conference room technology
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Microsoft 365, and Azure fundamentals
- CompTIA Security+ or equivalent certification required
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and customer service skills
- Ability to lift 50lbs and work flexible hours during outages