Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Columbus, OH! We're urgently seeking a tech-savvy professional to deliver exceptional user support and drive our digital infrastructure forward. This critical role demands proactive problem-solving and a passion for empowering colleagues through seamless technology solutions.
As a cornerstone of our operational excellence, you'll collaborate with cross-functional teams to optimize our tech ecosystem while maintaining industry-leading security standards. We offer competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance.
Responsibilities
- Deliver Tier 3 technical support for hardware, software, and network infrastructure across 500+ endpoints
- Design and implement cybersecurity protocols to protect sensitive company data
- Lead system migration projects and cloud integration initiatives (AWS/Azure)
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Train staff on emerging technologies and digital best practices
- Collaborate with vendors for hardware/software procurement and contract management
- Monitor system performance using tools like SolarWinds and ServiceNow
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows Server administration, Active Directory, and SCCM
- CompTIA Security+ and/or CCNA certification required
- Proven experience with virtualization (VMware/Hyper-V) and cloud services
- Strong analytical skills for complex incident resolution
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities in a fast-paced startup environment