Job Description
Join our award-winning IT team at TechFlow Dynamics where innovation meets reliability! We're urgently seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in San Diego. This high-impact role combines hands-on troubleshooting with strategic infrastructure optimization in a fast-paced tech environment.
As a key member of our Operations Division, you'll be instrumental in maintaining 99.9% system uptime while implementing cutting-edge solutions. We offer competitive compensation, comprehensive benefits, and clear pathways to career advancement.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (Azure/O365)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain endpoint management solutions (Intune/SCCM)
- Create technical documentation and SOPs for team scalability
- Lead cross-functional projects for system upgrades and migrations
- Mentor junior technicians and provide tier-3 escalation support
Qualifications
- 5+ years enterprise-level IT support experience with Windows 10/11
- Expert-level knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Active CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ticketing systems (ServiceNow/Jira) and ITIL framework
- Strong communication skills for technical/non-technical stakeholders
- CCNA or Microsoft Azure certification preferred
- Ability to work flexible hours including occasional on-call rotations