Job Description
Join our award-winning IT team in Philadelphia! We're urgently seeking a highly skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This critical role requires a proactive problem-solver with deep technical expertise and a passion for customer service. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and configure endpoints including Windows/macOS systems
- Document technical procedures and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Implement security protocols and compliance measures
- Monitor system health and perform preventive maintenance
Qualifications
- 3+ years in enterprise IT support with strong troubleshooting skills
- Expertise in Windows Server administration and virtualization
- CompTIA A+, Network+, or Security+ certification required
- Experience with Service Desk ticketing systems (e.g., Jira, Zendesk)
- Strong understanding of networking principles and protocols
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities