Job Description
Join our dynamic team at NexusTech Solutions and become the backbone of our digital transformation! We're seeking an IT Support Specialist to deliver exceptional technical assistance across our growing enterprise. This is your chance to work with cutting-edge technologies in a collaborative environment where your expertise directly impacts business success. Immediate hiring – apply today and start making a difference tomorrow!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud infrastructure (Azure/O365)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
- Lead incident response for critical outages with SLA-driven resolution
- Train end-users on emerging technologies and security best practices
Qualifications
- 3+ years in enterprise IT support with Windows/macOS administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficient in scripting (Python/PowerShell) for automation tasks
- Experience with ServiceNow or similar ITSM platforms
- CCNA or network fundamentals certification preferred
- Strong problem-solving abilities with root cause analysis skills
- Excellent communication skills for technical/non-technical stakeholders