Job Description
Join our dynamic team as an IT Support Specialist in Atlanta! InnovateTech Solutions is seeking a technically skilled professional to deliver exceptional IT support across our growing organization. You'll be the frontline hero resolving technical issues, optimizing systems, and ensuring seamless user experiences. If you're passionate about technology and thrive in fast-paced environments, this is your opportunity to make an immediate impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, O365, and cloud infrastructure (AWS/Azure)
- Implement and maintain cybersecurity protocols including endpoint protection
- Onboard new employees with device setup and account provisioning
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, Microsoft 365, and virtualization (VMware/Hyper-V)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Service Desk tools (ServiceNow, Jira Service Desk)
- Ability to prioritize tasks in high-pressure situations
- Excellent communication skills with technical and non-technical stakeholders