Job Description
Join our innovative tech team at TechSolutions Inc. as a Senior IT Support Specialist in Long Beach, CA. We're seeking a dynamic professional to deliver exceptional technical support across our enterprise infrastructure. This critical role requires a blend of technical expertise and customer service excellence to maintain our 99.9% uptime SLA. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Lead hardware/software lifecycle management and procurement
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for service level agreement enforcement
- Mentor junior technicians and support interns
Qualifications
- 5+ years of enterprise IT support experience with Windows Server/Client
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification required
- Expert troubleshooting skills for network, hardware, and application issues
- Experience with ServiceNow, Jira, or similar ticketing systems
- Strong documentation skills and process improvement mindset
- Ability to work flexible hours including occasional on-call rotations
- Valid California driver's license for occasional site visits