Job Description
Join our dynamic team as an IT Support Specialist in Jacksonville, FL! We're urgently seeking a tech-savvy professional to deliver exceptional IT support to our growing organization. If you thrive in fast-paced environments and excel at resolving technical challenges, this is your opportunity to make an immediate impact.
As a key member of our IT department, you'll be the go-to expert for troubleshooting hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations across the company. We offer competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across desktop, server, and cloud environments
- Implement and maintain security protocols to protect company data and systems
- Manage user accounts, permissions, and access controls
- Document IT processes, procedures, and incident reports
- Collaborate with cross-functional teams on technology projects and deployments
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate degree in IT or related field; Bachelor's preferred
- 3+ years of hands-on IT support experience in enterprise environments
- Strong expertise in Windows OS, Active Directory, and networking fundamentals
- Proficiency with helpdesk software (ServiceNow, Jira) and remote management tools
- CompTIA A+/Network+ certification or equivalent
- Exceptional problem-solving and communication skills
- Ability to work independently under pressure and prioritize urgent requests