Job Description
Join our dynamic team as an IT Support Specialist in Fort Worth, TX! We're urgently hiring to fill this critical role and need your expertise immediately. As the first point of contact for technical issues, you'll empower our users by resolving hardware/software problems, maintaining system integrity, and ensuring seamless IT operations. This is your chance to make an impact in a fast-paced environment with growth opportunities and competitive benefits.
Responsibilities
- Provide Tier 1-2 technical support for 150+ employees via phone, email, and remote tools
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Manage Active Directory, VPN access, and security protocols
- Troubleshoot cloud services (O365, Azure) and on-premise infrastructure
- Document IT assets, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct employee training on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, O365, and endpoint management tools
- Strong diagnostic skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ITIL/ITSM methodologies preferred
- Bachelor's degree in Computer Science or related field preferred