Job Description
Join our dynamic team at TechFlow Solutions as an IT Support Specialist in Austin! We're urgently hiring to support our rapidly growing tech hub. This is your chance to make an immediate impact in a collaborative environment while advancing your career in IT. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage and troubleshoot Windows/macOS environments, including Active Directory
- Deploy and maintain end-user devices (laptops, mobile devices, printers)
- Collaborate with cross-functional teams to resolve complex technical challenges
- Document IT processes and maintain knowledge base articles
- Monitor system health and implement security protocols
- Onboard new employees and provide technology training
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Microsoft 365, Azure AD, and Intune
- Experience with ticketing systems (ServiceNow/Jira)
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Austin-based candidates preferred