Job Description
Join our dynamic team as an IT Support Specialist in Portland, OR! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive pay, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment.
As a key member of our IT department, you'll be the go-to expert for resolving technical challenges, ensuring seamless operations, and empowering colleagues through technology. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to make an immediate impact!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Deploy and maintain virtual desktop infrastructure (VDI) and cloud services (Azure/O365)
- Document SOPs and create knowledge base articles for recurring technical issues
- Collaborate with vendors to troubleshoot complex system integrations
- Lead IT projects including hardware refresh cycles and software migrations
- Monitor system health and proactively address potential security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert proficiency in Active Directory, Group Policy, and Intune
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license and ability to travel to satellite offices
- BS in Computer Science or related field preferred