Job Description
Join our dynamic IT team in Phoenix and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This critical role offers immediate impact in a fast-paced environment where your expertise will directly drive operational excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in Arizona's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 2-3 support for network infrastructure, printers, and peripherals
- Execute endpoint management via SCCM and Intune
- Manage Active Directory, Azure AD, and O365 administration
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct user training on cybersecurity best practices
Qualifications
- 3+ years in IT support with enterprise environment experience
- CompTIA A+, Network+, or Security+ certification required
- Proficient in SCCM, Intune, and Active Directory
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Experience with Azure/O365 administration
- Excellent written/verbal communication abilities
- Ability to work flexible hours including occasional on-call duty